28 December 2018

HOW: To Take Your Customer Service from Good to Great

If you want your customers to have the best customer service experience ever then you must carefully design and train your customer service representative to deliver a seamless experience. Only then you can take your good customer service to great. Impressing the customer should be an ongoing task. 

Here is a list of 10 ways as to how you can deliver a great customer service experience

18 November 2018

TIPS: to Manage Small Business Leads with a CRM

Lead management is not easy. It is important that your entire sales team is in complete sync in order to keep track of your customers' movements. A single mistake can make all the efforts futile.

Sales representatives need to make use of a number of tools and tricks to manage leads. It is important to keep track of sales, and of course, leads, and this is where a CRM comes into play. When it comes to sales, it is not enough to just meet potential customers and maintain a database with their names and other details. Your sales representatives need to interact with them and connect on a regular basis.

Let’s take a look at how CRM for small business helps in the management of leads and it has become a necessity in this highly competitive market:

HOW TO: Set Up a Free CRM That Magically Syncs with Your Inbox

In the professional world, time plays one of the most important roles. The more amount of time you can save in completing a process, the more your productivity increases. In light of this, Customer Relationship Management (CRM) is the best tool businesses can adopt in order to become more efficient.

What is CRM?

CRM refers to software programmes which allow businesses to manage their interaction with leads and customers, and generate and analyze data based on these interactions. There are also sales CRM software programmes which aim at improving the sales cycle of businesses and predict future trends and behavior which is beneficial for mapping future plans. 

There are many free CRM software programmes, including HubSpot, Fresh sales, Zoho, Capsule, and Agile. Implementing a CRM system can do wonders for the productivity and profitability of your business. In addition to this, there is another added advantage of employing CRM—it syncs with your inbox.

How to set up a free CRM that magically syncs with your inbox

Emails still play a crucial role as a means of communication in the professional world. Having everything in your inbox is a necessity, and when everything is done on the CRM software is synced to your email, your work becomes easier. 

16 November 2018

3 Sales Management Secrets for Success

"You cannot reap what you do not sow," is an old saying. If you apply this to the modern commercial environment, the saying will look something like "you cannot grow your business if you do not manage your sales in the right manner." Not only that, without a good sales management process, you will not know when you will succeed because you may not have control over your sales process at all. 

If you have not put in place a good process for managing your sales, you are one among the hordes of entrepreneurs who are committing this grave mistake. You, like these entrepreneurs, may still be debating if the theory that a good sales management process aided by an appropriate sales CRM system will help in elevating your company to higher levels. But experts say that this theory is not at all flawed. Of course, a few entrepreneurs may fail despite putting in place a good sales management process. This is not because the theory is flawed but because they may not have chosen the right CRM software or they may not have implemented the process in the right manner.

12 November 2018

5 Keys to Successful Sales Strategies

Developing a Sales Strategy is a deliberate, time consuming and thoughtful activity. Lack of a well-designed sales strategy can be one of the reasons for the failure of startups. It is like participating in a running competition where all the participants in the competition would undergo years of intensive training with an objective to win the competition.
Image: http://www.thejrp.ca/action/112-content/52-strategy

However, only the winner would have adopted the right strategy that fared well over others helping him win the competition. The market will also have a number of players. But only the product with the right strategy which has been pushed aggressively into the market survives the race and wins the competition.