08 December 2014

Globe Restores Service Process - Typhoon Ruby

Amidst with the Typhoon Ruby (International: Hagupit), Globe Telecom's network operations team initiates their service restoration process in areas that were affected by Typhoon Ruby.
  • As of 2 pm, December 7, the process mainly involves assessment of the typhoon’s impact on network infrastructure as weather remains unfavorable for field personnel to do actual field work.
  • As of 12 pm of December 7, service interruptions have been monitored in some areas in the provinces of Biliran, Eastern Samar, Northern Samar, Leyte, Southern Leyte and Western Samar.
Senior VP for Corporate Communications Yoly Crisanto stated that the safety of their employees is the main priority and hoped for undertaking of actual field of work.
“The safety of our employees is our main priority at any given time. Needless to say, the company is ready to execute service restoration as soon as weather permits. We’re hoping to undertake actual field work by tomorrow (Monday),”
Typhoon Ruby - Hagupit
Image: NOAA/SAT/ThePoc

In an initial assessment, it indicates that there are no major outages caused by Typhoon Ruby, which made landfall in Eastern Samar last December 6 evening. 

Service disruptions were due mostly to power outages and misalignment of antennas following strong winds brought by the typhoon, she said.

As part of its preparation to cushion the impact of Typhoon Ruby, the mobile operator has prepositioned critical tools, spares and equipment to expedite recovery process. 

To minimize significant damage to network infrastructure, Globe also implemented a preemptive measures that include a temporary service interruption of mobile coverage in Eastern Samar. Full restoration may be completed within a 48-hour period after recovery efforts are initiated.

Source: Globe Telecom PR


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