29 March 2014

Expect Slow Broadband Speed To PLDT Subscribers

Subscribers expect to have a slow internet connection until mid-April 2014, says PLDT. In the recent outbreak of raging subscribers, PLDT said that their cable line system undersea was cut off. Thus, experienced slow data connection to its subscribers.

Philippine Long Distance Telephone Co (PLDT) on its Facebook Fan page, PLDTHome, announced a customer advisory that their international undersea two fiber cables broke which resulted to slow data connection services.

CUSTOMER ADVISORY
Dear HOME DSL/HOME Fibr Subscriber:
One of the major international undersea cable systems in the region -- the Asia Pacific Cable Network (APCN) -- recently suffered two fiber breaks in the areas between Taiwan-Japan and China-Korea. This has impacted on telecoms traffic in a large area of the Asia Pacific region, including the Philippines. As a result, this may affect your data service. The APCN consortium that manages the cable system is now undertaking repairs and expects to finish in mid-April.
In the meantime, we have re-routed voice and data traffic to two other international cable systems -- the Asia-America Gateway and the Asia Submarine Cable Express.
We shall update you regarding further developments. Thank you for your patience. {source}

The PLDT also apologized for this inconvenience to its subscribers. At the end of the advisory, there is no hint for FREE rebate.
 "We apologize for inconvenience this situation may have caused you ," PLDT Spokesperson Ramon Isberto
The good news, however, PLDT has already fixed broadband subscribers bringing total 900 thousand line subscriber bases.
"The fiber break is located between China and Korea and between Taiwan and Japan. Some PLDT cable capacity was affected but we still have sufficient capacity to carry our traffic because we have two other international cable systems - AAG (Asia-America Gateway) and ASE (Asia Submarine cable Express," PLDT Spokesperson Ramon Isberto
Source: Interaksyon/PLDT Home 
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