24 September 2013

Globe Telecom: One of the Top Finalists in World Communication Award 2013

Globe Telecom, the Only Philippine Telecom,  to qualify in the prestigious award under Best Customer Experience category.

In the World Communication Awards, Globe Telecom had been cited for customer service initiative.

wca 2013
wca 2013
In the event of WCA 2013, Globe telecom was the only telecom in the Philippines to recognize as one of the top finalists for its innovative service program with the power of social media.

Globe Telecom joins the rank of other telecom other part of the world such as TalkTalk Business, Telstra, and Vodafone Turkey.

With the effort to give and offer more satisfaction to subscribers, Globe Telecom launched its social media strategy in which it became significantly provides better customer service with Twitter that is more engaging.

In addition to its social media strategy, Globe has included hand-pick online specialists and monitors 24/7 in the Globe's Twitter account.

“Being shortlisted in the World Communication Awards under the Best Customer Experience category is truly an honor for Globe as it testifies to our commitment to superior customer experience at all customer touchpoints, which now includes social media,” said Chris Lipman, Head of Customer Experience Management at Globe. 
“Globe Telecom’s Twitter account @Talk2Globe is now one of the most influential brand accounts in the Philippines. Being a customer service channel, it is a great reflection of the company’s brand of service and values – one that is humanized, personalized, open and sincere. It has added great equity to our brand, as well as opened new lines of communication that allow us to reach out to our customers in ways we never imagined possible.”

Statistically, Globe received an average of 34k tweets per month and released over 40k tweets.

Asia Communication Awards

Recently, Globe was also awarded Best in Customer Service Initiative for its Customer Service Innovation on Social Media at the Asia Communication Awards, which recognizes the achievements of telecommunications companies and individuals in the region responsible for the innovations, achievements and new services that build the industry.

In its 15th year, the World Communication Awards celebrates and awards the innovations that carry better and  brighter future. 

Source: Globe Telecom PR

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