25 June 2013

Globe Telecom Celebrates Being the Best Customer Service Initiative Award

Congratulations to Globe Telecom for winning the Best in Customer Service Initiative category award in the Asia Communication Awards.
Globe Telecom has proven as the superior on customer experience with its modernized network. Specifically, Globe Telecom's Customer Service Innovation on Social Media made them as a WINNER.

Winners

Besting 4 international, local nominations

Globe Customer Experience Management Head Chris Lipman said.

“At Globe, we are deeply rooted in putting customers at the center of everything we do. We want to be where customers are even if they do not engage us directly. According Trendstream, London-based consultancy firm, the Philippines has the largest number of people who engage in social media activities, relative to the total number of online users in the country in 2011. Globe capitalized on this growing social media trend and took customer service beyond the call center,”
In addition, Globe was the first telco in the Philippines that geared up its social presence to be the right channel.

One of the strategies used by Globe is its unique personality specialists which monitored the company's Twitter account for 24/7.

This customer-company relationship is very important factor that creates great experience and relationship is tighten up to provide quality customer service.

Lipman added,
“This award speaks well of the company’s commitment to reach out to customers in a more personal way, where we can be honest about our products and services and ultimately provide seamless engagement. This will further inspire our team to enrich customer care initiatives. We are extremely proud to have won an award in a category contested by our local telco competitor. It also shows that our strategy of giving customers a more personalized approach to customer service versus a corporate machine is being recognized as best practice.”
Globe Twitter's Improves
Globe Telecom can now send average of 2500 tweets per day. @Talk2Globe became the 2nd most influential Twitter account based on SocialBaker.

Now, Asia Communications Awards commence and give recognition telecommunications companies and the individuals in the region responsible for the innovations, achievements and new services that build the industry.

Lastly, with the recently launched Globe Community/Forum (Which was also the first telco to provide such community). This Globe Community is yet for great customer's satisfaction and great service.

Lists of Winners

Taken data from http://www.terrapinn.com/2013/asia-communication-awards/

BEST BRAND
StarHub - Home Is Where The Heart Is

BEST CONTENT SERVICE
Voyager Innovations – SmartNet

BEST ENTERPRISE SERVICE
SingTel - Connectivity as a Service

BEST SME SERVICE
SingTel – myBusiness

BEST CUSTOMER SERVICE INITIATIVE
Globe Telecom - Customer service innovation on social media

EMERGING MARKET INITIATIVE
Bima and Robi Axiata - Life insurance

INNOVATION AWARD
Telekom Malaysia - Advanced Internet lighting application

OPERATOR OF THE YEAR
StarHub

PROJECT OF THE YEAR
Huawei – Malaysia LTE project

THE GREEN AWARD
Du - solar power and smart hybrid systems for GSM sites

THE SOCIAL CONTRIBUTION AWARD
Smart Communications - Project Zero

VENDOR OF THE YEAR
Huawei

WHOLESALE OPERATOR OF THE YEAR
NTT Communications

CEO OF THE YEAR
Vinod Kumar, Tata Communications

BEST PLACE TO WORK
Idea Cellular

Source: Globe Telecom Press Release
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