12 October 2011

BlackBerry Outage: Problems BB Service

BlackBerry Outage: Problem Service
Whooaahh!! What happen to BlackBerry now? It seems it has a major problem that it is now on the 3rd day and it spreads over US and CANADA.

What is the root of the problem?

According to Guardian:

Stephen Bates told the BlackBerry Innovation Forum in London on Wednesday morning that staff at Research In Motion (RIM) in Slough "thought we had found the problem [BB outage] but had not. We are working around the clock to get to the bottom of the problem."

A core switch failure in RIM’s infrastructure is to blame, but solving the problem seems to be more complex than just firing up a backup version of a database. BlackBerry users affected by the outage are unable send and receive email, use BBM and other data services. Source: Mashable


Advisory:
RIM advised clients of an outage in the Americas and said it was working to restore services as customers in Europe, the Middle East, Africa and India continued to suffer patchy email and no access to browsing and messaging.
RBC analysts Mike Abramsky and Paul Treiber estimated that about half of BlackBerry's 70 million subscribers outside North America could be affected.
RIM, which had said on Tuesday services had returned to normal, said later it was still working to resolve the problem.
"The messaging and browsing delays ... were caused by a core switch failure within RIM's infrastructure," it said. "As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service."
Source: Reuters

For more detailed information:
http://www.guardian.co.uk/technology/2011/oct/12/blackberry-outage-executive-apologies
http://mashable.com/2011/10/12/blackberry-outage-4/
http://www.reuters.com/article/2011/10/12/us-blackberry-idUSTRE79B24Y20111012


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