Did you know that Globe Telecom is a finalists in the BEST Use of Social Media for Customer Service Category ? Globe Telecom is one of the shortlisted companies to win TOP Awards by The Shorty Awards in which held annually and globally.
If there's Oscars Awards in the Hollywood, there is also Oscars For Twitter!
|Globe @Talk2Globe finalist in ‘Oscars for Twitter’|
According to the Head of Customer Communication & Knowledge Management of Globe, Miggy dela Cruz that Globe Telecom stepped level-up further to boost customer service satisfaction with SOCIAL MEDIA channels. He admitted that the concerns of customers have been taken to social media sites like Twitter and Facebook because he believed that nowadays, customers really have more time on using Facebook & Twitter, the airing their concerns in these networking sites are easier and more convenient. Also he stated that Customers feels convenience with this level up.
Well, this is a good move for Globe Telecom, no need to go to the store, or call hotline. With this service, customers feel more efficient in handling concerns, problems and questions.
Miggy proudly added too.
“According to SocialBaker, Globe has the 2nd most influential brand account in the country.Now, the winners of Shorty Awards will be announced on April 8, 2013 in New York, hosted by American actress Felicia Day.
This is all thanks to Globe’s initiative to expand its reach across the social web through the combined
synergies of a powerful social media engagement tool and a team of Online Specialists who proactively
engage customers on Twitter 24/7. These efforts enable Globe to humanize and personalize the
customer experience over social media, which ultimately allows the building of one-to-one relationships
with online customers,”
More about finalists of the Shorty Awards.